GE Healthcare: Field Experience
Design for the field
Field Experience enables field service engineers to focus on the work they love with the data they need.
Traditional software had a negative impact on their efficiency as well as their job satisfaction. The original system was only accessible through a laptop computer and the FE had to navigate through complex and bloated forms and tabs. Field Service Engineers are passionate about the work they do and are incredibly knowledgeable.
In collaboration with
Amanda Williams, lead design
Kristen Kite, lead design