Growing Hospital Network: Product Design

One platform connecting patients and care providers

A regional hospital network asked us to develop a concept for a patient mobile experience that simplified the world of EHRs and clunky mobile apps.

Design and interaction lead
with Area87

High-fidelity clickable prototype encompassing all major features

Design methods

Collaborative workshops allowed us to build relationships with stakeholders and dig into existing requirements.

  • Workshop facilitation
  • Journey mapping
  • Information architecture

Agile methods helped us break up the requirements and give structure to the client relationship.

  • Agile sprint planning
  • Backlog management
  • Iterative design cycles
Design concepts and prototypes enabled us to share a story across the organization.

  • High-fidelity design
  • Narrative-based prototyping

Multiple ways to navigate makes it easy for the patient to meet their most relevant needs.

Information is presented based on the user’s most recent activities.

Priority is given to the activities patients most often access, like recent appointments.

The connected applications keep doctor and patient in sync with visits and treatment plans.

We ensured continuity across both Provider and Patient experiences by utilizing consistent interactions and iterface elements. We used a design system to also provide consistency in the look and feel, supporting the connections between provider and patient.

Data and visualizations are kept simple and clear

The visual design presents only the necessary information. Charts and data are kept basic.

Customers can always take simple steps to view details if they want to learn more.

“A designer is an emerging synthesis of artist, inventor, mechanic, objective economist and evolutionary strategist.” B. FULLER